Terms of Use

Last updated: April 22, 2024

By using 4OaksEquine.Com (website of Four Oaks Equine Nutrition), you agree to these conditions. Please carefully review the following terms and conditions of use, which govern your use of the site and service. If you do not agree with any of these terms and conditions, do not use the 4OaksEquine.Com website.

Privacy

Please review our Privacy Policy which also governs your use of 4OaksEquine.Com.

Use of Website

The 4OaksEquine.Com website is for the sole use of individuals and entities wishing to review, consider, purchase or otherwise engage in retail transactions involving 4OaksEquine.Com’s goods and services and/or to otherwise transact business with or contact 4OaksEquine.Com on their own behalf.

All material and information presented by 4OaksEquine.Com is intended to be used for personal, educational or informational purposes only. Statements and/or products are not intended to diagnose, treat, cure or prevent any condition or disease. Nothing on the 4OaksEquine.Com websites shall be construed as offering legal, medical, or other professional advice. All products for sale on the 4OaksEquine.Com website should be used strictly in accordance with their instructions, precautions and guidelines. 

Changes

Four Oaks Equine Nutrition reserves the right, at any time at our sole discretion, to update or modify these Terms of Use, our Privacy Policy and/or the website at any time without notice. Your use of the 4OaksEquine.Com website following any such change constitutes your agreement to follow and be bound by the Terms of Use and/or Privacy Policy as revised. The revised Terms of Use and/or Privacy policy shall replace and void all previous versions, notices or statements regarding 4OaksEquine.Com.

Your Four Oaks Equine Nutrition Account

If you use the 4OaksEquine.Com website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept all responsibility for all activities that occur on your computer and under your 4OaksEquine.Com account (whether by you or others).

You agree to notify us immediately of any unauthorized use of your 4OaksEquine.Com account or any other breach of security. 4OaksEquine.Com shall not be held liable for any loss or damage arising from your failure to keep your account information protected.

COPPA Compliance

Users who choose to register on the 4OaksEquine.Com website must be at least 13 years of age. In accordance with the Federal Children’s Online Privacy Protection Act of 1998 (COPPA), Four Oaks Equine will never knowingly solicit or accept personally identifiable information from users known to be under thirteen (13) years of age. By accepting these Terms you certify that you are either (i) 18 years of age or older (ii) 13 years of age or older under the supervision of a legal guardian who has agreed to these terms on your behalf.

If it is determined that a child under the age of 13 has provided personal information on our website, this information will be deleted.

Copyright Notice

All content included on this website, including but not limited to, page headers, images illustrations, graphics, button icons, video clips, audio clips, logos, data compilations, software, and text (referred to herein as “Content”) is exclusive property of Four Oaks Equine Nutrition and/or its content suppliers and is protected by United States and international copyright laws. The content and code of 4OaksEquine.Com are protected by copyright and are intended solely for personal, non-commercial use. Except as provided for by law, you may not use 4OaksEquine.Com’s copyrighted material without prior express written permission.

Unauthorized copying, reproduction, modifying, republishing, uploading, downloading, posting, transmitting, making derivative works of or duplicating all or any part of the site is prohibited.

Copyright Infringement

Four Oaks Equine Nutrition respects the intellectual property rights of others. Please notify us if you believe that your work is being used in a way that constitutes copyright infringement. A notification should include:

  • Description and location of the infringed copyrighted work;
  • Your address, telephone number and e-mail address;
  • A statement by you that you have good faith belief that the use of the work is violating copyright and has not been authorized by the copyright owner;
  • A statement made under penalty of perjury, that the information you have provided is accurate and that you are the copyright owner or authorized to act on the owners behalf; and
  • Your physical or electronic signature.

Orders

All registration and billing information provided by you must be complete and accurate. Submitting incomplete or inaccurate information constitutes a breach of these terms. By confirming your purchase at the end of the checkout process, you agree to pay for and accept the items or products which you have ordered. 4OaksEquine.Comis not responsible should you give incorrect order instructions or if your credit/debit payment is not processed by your credit-card company.

Four Oaks Equine Nutrition reserves the right to refuse any order placed online at 4OaksEquine.Com or in store at the Four Oaks Equine Nutrition headquarters. In the event that an order is cancelled, we will attempt to notify you by contacting the e-mail address or phone number provided at the time the order was made.

Product Information

Four Oaks Equine Nutrition reserves the right at our sole discretion to change, alter, discontinue or remove products, product descriptions and pricing on our website at any time.

Although we make every effort to accurately display products and their colors, Four Oaks Equine Nutrition cannot guarantee that your computer monitor will accurately portray the actual colors of products listed on our site. If you are unsure of your purchase options, please Contact Us.

Shipping/Returns/Refunds

Shipping Policy

  • Orders over $50.00 are eligible for free shipping.
  • Depending on the specifics of the order, we utilize either USPS or UPS for shipping. Generally, packages weighing more than 20 pounds will be shipped via UPS.
  • Most orders are processed and shipped within 48 hours. However, orders placed after noon on Friday might not be shipped until the following Monday with the exception of holidays that fall on Mondays.

Damaged Merchandise

  • Any damage during transit falls under the carrier’s responsibility.
  • If a parcel arrives opened, missing content, or damaged, please inspect it immediately with the carrier present if possible and photograph the damage. Then, notify carrier or your local UPS or USPS office for inspection. Lastly, contact Thornebottom Farm (thornebottom@hardynet.com) with your name and invoice number.
  • In all instances of damage, inspection at the delivery point is mandatory. Failure to comply with this procedure may result in us being unable to accept any claim for damaged goods. Following the proper procedure may allow us to replace the damaged item.

Shipping to Alaska and Hawaii

  • Shipping time is dependent on carrier schedule. We will ship either UPS or USPS.

Return Policy

  • Returns are accepted within 15 days from the order date, provided the product is new and unopened.
    Original shipping costs will be subtracted from the refund.
  • Returns of unopened products will incur a 15% restocking fee and original shipping costs, both deducted from the refund. The customer must bear the return shipping cost.
  • Customer is responsible for return shipping except in the case of Thorne Bottom Farm shipping incorrect product.

Refund Process

  • Upon receipt and inspection of your return, we will notify you via phone or email about your refund status.

Return Address

283 Sager Hollow Road, Lost City WV 26810

Four Oaks Equine Nutrition does not take responsibility for returned items or products until they arrive and are received by our distribution center. Four Oaks Equine Nutrition will not be held responsible for any damage incurred during return shipping. 

Refunds from 4OaksEquine.Com will be credited to your account immediately, although your financial institution may place a hold on these funds. If you have received a refund from 4OaksEquine.Com but do not see the funds in your account, please contact your financial institution. Four Oaks Equine Nutrition is not responsible for any holding of funds by your financial institution.

Non-Returnable & Non-Refundable Items

Certain items sold on 4OaksEquine.Com including but not limited to consultation and support fees are non-refundable.

Opt-In Email, Newsletters & Marketing

By submitting your contact information on any 4OaksEquine.Com web-form, you agree to receive emails, newsletters and other communications from 4OaksEquine.Com and our affiliates. If you would like to opt out of receiving these types of communications you may instruct 4OaksEquine.Com to stop sending you e-mail, newsletters or other information by following the ‘unsubscribe’ instructions provided in the email.

Pricing, Billing and Payments

The prices displayed on 4OaksEquine.Com are quoted in U.S. dollars. 4OaksEquine.Com accepts the following payment methods at this time: Visa, MasterCard, American Express, Paypal. Credit and Debit cards will be charged at the time of order.

You agree to pay all charges incurred by you and any users of your account and your credit card (or other applicable payment mechanism) at the price in effect when such charges are incurred.

All billing information provided must be truthful and accurate. Providing any untruthful or inaccurate information constitutes a breach of this Agreement and may result in order cancellation. 4OaksEquine.Com cannot and will not be held responsible for any incorrect information submitted by you that may cause a delay in processing your order.

Any confirmation that you receive after placing an order does not constitute an acceptance of your order, and is subject to correction before shipment in the event of inaccuracies, errors, product availability, or for any other reason.

Credit Card Dispute Abuse Policy

All instances of chargeback abuse will be reported as delinquent accounts for collection. This action will also be reported to major credit bureaus, and may be part of a consumer’s credit file for 7 years. We also reserve the right to file a police report for credit card fraud, and seek criminal prosecution, along with a report to the FBI Internet Crimes division, as appropriate. We further reserve the right to report the incident for inclusion in a chargeback abuser database.

If you believe you are entitled to a refund or adjustment through no fault of your own, please Contact  Us.

Promotions and Coupons

Promotional Codes may be automatically redeemed at your time of purchase. Coupons must be used prior to their noted expiration date and within a single transaction. Unless otherwise stated, promotional codes can only be used once per transaction. Promotional codes are limited in nature and may expire or discontinue with or without notice.

Third Party Correspondence

Your correspondence with merchants, advertisers and other third parties found on 4OaksEquine.Com including payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such merchant or advertiser. You agree to hold 4OaksEquine.Com, its affiliates, and their respective officers, directors, employees, agents, attorneys, accountants, consultants, advisors and content providers harmless from and against any claims, actions or demands for any loss, damage, cost or expense of any sort incurred as the result of any such dealings or as the result of the presence of such third parties on the 4OaksEquine.Com Site.

Disclaimer of Warranties

ALL OF THE INFORMATION, OPINIONS, AND DATA ON THE 4OaksEquine.Com WEBSITE IS PROVIDED TO YOU “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF AVAILABILITY, ACCURACY, RELIABILITY, TIMELINESS, SECURITY, COMPLETENESS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

WE ALSO MAKE NO WARRANTY THAT 4OaksEquine.Com WILL MEET YOUR REQUIREMENTS NOR DO WE MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE 4 OAKS EQUINE NUTRITION WEBSITE.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, YOU OBTAIN FROM FOUR OAKS EQUINE NUTRITION WEBSITE OR THROUGH 4OaksEquine.Com SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.

THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. USER SPECIFICALLY ACKNOWLEDGES THAT 4OaksEquine.Com IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER USERS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH USER.

IN ADDITION TO THE TERMS SET FORTH ABOVE, NEITHER 4OaksEquine.Com NOR ITS AFFILIATES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, ATTORNEYS, ACCOUNTANTS, CONSULTANTS, ADVISORS, AND PARTNERS SHALL BE LIABLE, REGARDLESS OF THE CAUSE OR DURATION, FOR ANY ERRORS, INACCURACIES, OMISSIONS, OR OTHER DEFECTS IN, OR UNTIMELINESS OR INAUTHENTICITY OF THE INFORMATION CONTAINED WITHIN the 4OaksEquine.com WEBSITE, OR FOR ANY DELAY OR INTERRUPTION IN THE TRANSMISSION THEREOF TO THE USER, OR FOR ANY CLAIMS OR LOSSES ARISING THEREFROM OR OCCASIONED THEREBY. NONE OF THE FOREGOING PARTIES SHALL BE LIABLE FOR ANY THIRD-PARTY CLAIMS OR LOSSES OF ANY NATURE, INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, PUNITIVE OR CONSEQUENTIAL DAMAGES. NEITHER 4OaksEquine.Com, NOR ITS AFFILIATES, INFORMATION PROVIDERS OR CONTENT PARTNERS WARRANT OR GUARANTEE THE TIMELINESS, SEQUENCE, ACCURACY OR COMPLETENESS OF THIS INFORMATION. ADDITIONALLY, THERE ARE NO WARRANTIES AS TO THE RESULTS OBTAINED FROM THE USE OF THE INFORMATION.

Indemnity

You agree to defend, indemnify, and hold harmless Four Oaks Equine Nutrition, its affiliates, and their respective officers, directors, employees, agents, attorneys, accountants, consultants, advisors, and partners from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, made by any third party due to or resulting from use of the 4OaksEquine.Com website or content therein or violation of these Conditions of Use.

Limitation of Liability

OUR AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR IN CONNECTION WITH THE FOUR OAKS EQUINE NUTRITION WEBSITE, OR CONTENT THEREIN IS LIMITED TO ONE HUNDRED DOLLARS ($100.00). NEITHER FOUR OAKS EQUINE NUTRITION, ITS AFFILIATES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, ATTORNEYS, ACCOUNTANTS, CONSULTANTS, AND ADVISORS AND ITS PUBLISHERS OR CONTENT PROVIDERS NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING DWF Hot Tubs WEBSITE OR CONTENT THEREOF SHALL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, CONSEQUENTIAL OR INDIRECT DAMAGES RESULTING FROM YOUR ACCESS TO, OR USE OF OR INABILITY TO USE FOUR OAKS EQUINE NUTRITION WEBSITE AND ITS CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE KNOW OF THE POSSIBILITY OF SUCH DAMAGE. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation or exclusion may not apply to you.

General Provisions

You are responsible for complying with applicable local laws, keeping in mind that access to 4OaksEquine.Com or its content may not be legal by certain persons or in certain countries.

If any part of these Conditions of Use are held to be unenforceable, the unenforceable part shall be given effect to the greatest extent possible and the remainder will remain in full force and effect. These Conditions of Use are between you and Four Oaks Equine Nutrition. and may not be transferred, assigned or delegated to anyone without our express written permission. Any attempt to assign, transfer or delegate these Conditions of Use without our express written permission shall be null and void.

By visiting the 4OaksEquine.Com website, you agree that the laws of the state of Virginia, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Four Oaks Nutrition. or its affiliates. Venue and jurisdiction shall solely and exclusively be in Clarke County, Virginia, U.S.A. and you consent to exclusive jurisdiction and venue in such courts.

Any dispute you may have with respect to Four Oaks Equine Nutrition must be commenced within one year after it arises, or the cause of action is barred.

Four Oaks Equine Nutrition website, www.4OaksEquine.Com, is operated by Four Oaks Equine Nutrition, a Virginia based company, with headquarters located at:

1793 Swimley Road
Berryville, Virginia 22611

Contact Us

If you have any questions about these Terms, please contact us.